Dr. Claudia Mika, a global leader in the improvement of the clinical quality of healthcare including patient safety, risk management, and the overall patient experience resulting in increased patient referrals, cost savings, and improved revenues.
Dr. Claudia Mika, Founder and CEO of Temos International, joins host Irving Stackpole on The Medical Travel Show to explore the role of accreditation in the delivery of healthcare services to international patients around the world. PLEASE NOTE: Since the taping of this podcast, Temos has been accredited by ISQua/IEEA. Temos programs are now referred to as “accreditation” not “certification”.
Temos International Healthcare Accreditation works side by side with hospitals, clinics and medical travel coordinators to deliver top quality to international and domestic patients with an end-to-end excellent patient experience. By engaging collaboratively with its clients, Temos International encourages innovation and avoids the “one size fits all” approach to accreditation. With its deep understanding of universal standards of quality and cultural differences in the patient experience, Temos International raises clinical standards, improve clinical and non-clinical outcomes as well as patient safety, resulting in increased patient referrals, reduced costs, and increased revenues that benefit patients and clients.
According to Dr. Mika, the key to success in health travel is communication in the decision-making process when prospective patients are comparing options as well as throughout the patient experience. Communication means the ability to speak the patient’s language and also includes response times which have gotten shorter and shorter. Individual patients demand excellent communication systems, processes and skill as well as the insurance and assurance companies that refer patients. Accreditation by a company such as Temos with a ten-year reputation for excellence as well as the ISQua/IEAA accreditation of its own standards assures Temos clients that accredited partners deliver excellent communication and other services.
Listen to this free podcast to learn more about the role that accreditation plays in working with international emergency patients as well as those patients who exercise choice in a competitive world to select providers offering the highest quality of clinical and nonclinical services that equal an excellent patient experience.
To learn more about Temos, visit the website: https://www.temos-worldwide.com/